All dimensions/weights/volume etc. are approximates and should not be treated as conformity to any legal standards.
DAMAGED OR FAULTY GOODS:
Goods that arrived to the Buyer faulty or damaged are elegible for a 14 day refund policy, items that arrive faulty or damaged must be returned to us in their original packaging, Alpha Trophies agree to incur the costs of returning goods that are faulty or damaged.
PERSONALISED GOODS: If the buyer orders good with Alpha Trophies that have been personalised, they are not covered by our regular refund policy.
Items that have been engraved in any way can't be returned for an exchange or refund, unless the item is faulty.